Troubleshooting
There
are 2 User Names and Passwords for each machine in the district:
1.
Server login when you turn on your machine
2.
SSD webmail login
SSD
webmail login is the same on any machine (school or home) User
Name Your first initial and last name, no spaces, no capitals. Password greenbean is used originally but
you can change it to a personal password by clicking the Options button.
If you have forgotten your webmail password, please call Pat at the IT
Department. She will change it back to greenbean.
You don't see the server login
window -
Check for a loose or unplugged blue or gray cable. Restart the machine after you plug in the cable.
My
Password is not working Check for errors in your User Name and Password. Retype your
username and password. Also, passwords
are case sensitive
usually lower case.
No
Internet connection No network connection.
1.
If you can
go to other sites, the page you are trying to reach might be down.
2.
Check to see if gray or blue network cable is loose.
3.
If your cables are connected, check to see if others in your building
are also having the same difficulty. If
so, the network may be down,
contact
the Department of Information Technology (078).
Computer not working -
1.
Restart
computer - Some software problems will correct themselves.
2.
Check
Cables - Make sure everything is plugged in and tight.
3.
Check
power strip to make sure it is on.
4.
Make
sure the monitor is connected to the computer.
5.
Disconnect
peripheral devices, such as printers and scanners, and restart the computer.
6.
Listen
for unusual sounds - Is the fan running? Is the hard drive making noise? Talk to your mentor.
Printer not printing properly
1. Ink cartridge or Laser toner may need replacement.
2.
Turn
the printer off and check to see if there is a paper jam.
Error message - "Insert
system disc and press any key to continue"
Remove floppy disk from the floppy drive and press any key. If there is no floppy in the drive, talk to your mentor.
Computer is not responding
(frozen) -
Press Ctrl, Alt and Delete keys at the same time, click End Task button and
restart the computer. If this doesnt
work,
shut down machine and restart.
Last updated 8/06 Back to the Technology Page