Troubleshooting
There are 3 User
Names and Passwords for each machine in the district:
1.
Server
login when you turn on your machine
2. Internet login
3. SSD webmail login
User Names and Passwords for the Server login and Internet login are the same and are particular
to the machine on which you are working.
If you are on a different machine, check with someone to find the User
Name and Password for that machine.
SSD webmail login (black screen) is the same on any machine – User Name – Your first initial and last
name, no spaces, no capitals. Password – Greenbean was given originally
but you have changed it to a personal password. If you have forgotten your webmail password, please call Pat at
Media to change it.
You
don't see the server (Novell or NT) login window - Check for a loose or
unplugged blue or gray cable. Restart the machine after you plug in the cable.
My Password is not working – Check for errors in your User Name and Password for
that machine. Also,
passwords are case sensitive – usually lower case.
No Internet connection – There is no network
connection.
1. Check for loose, blue or gray Network cables and restart the
computer.
2. Make sure you’ve
used the correct User Name and Password for that machine.
Computer not working -
1. Restart computer - Some software problems will correct
themselves.
2. Check Cables - Make sure everything is plugged in and not
loose.
3. Check power strip to make sure it is on.
4. Make sure the monitor is connected to the computer.
5. Disconnect peripheral devices, such as printers and
scanners, and restart the computer.
6. Listen for unusual sounds - Is the fan running? Is the hard
drive making noise? Talk to your
mentor.
Printer
not printing properly – Ink cartridge or
Laser toner may need replacement.
Error message - "Insert system disc
and press any key to continue" –
Remove floppy disk from the floppy drive and press any
key. If there is no floppy in the
drive, talk to your mentor.
Computer is not responding (frozen) - Press Ctrl, Alt and Delete keys at the same
time, click End Task button and restart the computer. If this doesn’t work, shut down
machine and restart.